Charleston Prestige Cleaners
Location
About Us
Charleston Prestige Cleaners has proudly served the Lowcountry for over 50 years, establishing a trusted reputation as the #1 rated dry cleaner in Mount Pleasant, South Carolina. We are dedicated to excellence in service and quality, maintaining integrity in every interaction with our customers. Our mission is to provide unparalleled cleaning solutions for everything from everyday work wear to cherished wedding gowns, ensuring that each garment receives the individual care it deserves. Whether you need expert dry cleaning, laundry services, or bridal preservation, our experienced technicians are here to meet your needs with professionalism and a commitment to satisfaction.
Services Offered
- •Dry Cleaning for designer and high-end garments
- •Home laundry service for clothes and bedding
- •Commercial laundry services with same-day turnaround
- •Bridal gown dry cleaning, restoration, and preservation
- •Specialized garment cleaning services
- •Free pickup and delivery service
Gallery
The Best Dry Cleaner Verified Reviews
Lorne Ottinger
Janie Westenfelder
Fantastic experience…very expensive (for a basic dress).
Katherine Cooney
They did a great job getting stains out that I didn’t think would be possible
Drayton Quattlebaum
Patton Croker
Jennifer Decamp
Very impressed with their customer service. Made every effort to clean a 30 year old wedding dress. Thank you!
Chris White
Nona Gavigan
Great Job Steaming my Grad Dress Thank you!!!
Serena Yee Chin
CLAIRE Vessalo
My Canada Goose Jacket came back spotless! I would recommend Charleston Prestige Cleaners100% When inquiring about cleaning your Canada Goose coat/jacket DON’T think about washing it in your washing machine … CRAZY … Bring it down to Charleston Prestige Cleaners 👍👍👍👍
Kelsey Carter
Reviews From Across The Web
Makenzie Bloing
I was going to another dry cleaners nearby. I had such a bad experience with them but the last straw was when they ripped the seam of my favorite blazer and didn’t even try to fix it. I took it to Prestige. Their customer service is top notch and the turn-around time is very quick. And my clothes smell AMAZING. I’m so happy I found them
Molly G
Hoping by posting this review we will get an answer about what happened to my Carolina Herrera cocktail dress. Dropped off in early November. We were told because of the detail on the dress it would take another month to clean. No problem. We called after a month and were told it would be ready the following week. Since then we have called every week and no one has been able to give us an update on when my dress would be ready. The front desk will say they will chat the owner in a group chat and get back with us that same day with a response. No one has called us, and we continue to be the ones reaching out. At this point I feel my dress was likely destroyed or lost in their cleaning process, and they are trying to avoid us. I wore this cocktail dress to my wedding and would be extremely upset if it was destroyed. Any response from the team on the status of my dress would be appreciated. If it hasn’t been cleaned yet, I just want it back.
Ashley Grant
They did a great job! They were so friendly and got everything done very quickly for us. I lost a bracelet and called them to see if they could check the pockets of the dress I dropped off and they were happy to and actually found it for me! Highly recommend them.
Jen Guyton
Ruined a beloved $300 dress After wearing a very special dress for the first time to my friend’s wedding on a Saturday in August 2024, I brought it on the following Tuesday to Prestige along with another dress. When I came back to pick it up on Friday, the second dress was great, but the Farm Rio dress was a disaster. It was wet, wrinkled, and fraying in multiple places (photos attached). I pointed it out to the cashier and she said “Oh yea I was here when you brought that in, it did not look like that a few days ago. It was a beautiful dress.” I asked her why it was *wet* when I had brought it in for dry cleaning, and she said that they followed the directions on the tag and washed it. It was literally coming apart at the edges and looked like it had been run over by a truck. The cashier said they would try to fix it. They took almost a month to repair it. When I picked it up the second time, it was definitely better, but it still looked much worse than when I originally brought it in. It looked worn out, and the places that were fraying are no longer fraying but still look pretty rough. The leaves on the dress used to have structure, and now they just flop. The cashier told me I would get a call from the owner. I never did. After following up, I had several email exchanges with the owner, Jeanne. She eventually refunded the cleaning costs, around $40. I said that as a small business owner myself, if I had damaged a client’s things, I would reimburse them for the cost of the item. She instead decided to take a position which I found rather absurd — she claimed that she went and bought a new dress identical to mine (which has been sold out for months, so I’m not sure where she would have found it), and then she “processed it five times”, and it didn’t come out the way my dress had. So, she claimed that my dress must have already been damaged when I brought it in. I sent her timestamped pictures of me in the dress just a couple of days before I brought it to them, showing that it was undamaged. She continued to try and deny that they had damaged it, but eventually offered to give me the dress that she claims to have bought. I said okay, and I asked where to pick it up. She never responded. I find it hard to believe that Jeanne could have spent $300 on a brand new, sold-out dress, just to try and damage it, rather than just reimburse me for the dress they damaged. She never sent me any pictures of the dress she claims to have processed, and I’m not sure I believe it ever existed. It seems like an extreme way to avoid accountability. I only recently moved to Charleston and came in to Prestige Cleaners based on their excellent reviews. I’m a freelancer and not exactly wealthy, so I don’t usually spend a lot on clothes, but had bought this dress for the wedding of a close friend. The dress meant a lot to me, both because I put a lot of heart into picking it out, put a lot of money into it, and had just worn it for the first time to a memorable event. I’m uploading screenshots of our email exchanges as well. I guess I just have to eat my $300 loss and the loss of a beloved dress. I’m disappointed that a community business would behave in this way. Unfortunately there are several similar complaints against Prestige on Better Business Bureau and SC Department of Consumer Affairs, none of which were resolved, so this seems to just be a thing that they do.
Lani C.
Excellent job and quick turnaround for my silk hand beaded wedding dress. It came in to them muddy and stained and left spotless. Thank you very much! Highly recommended!