Question 1

Do I need to separate my laundry by light and dark clothing before pickup?

Accepted Answer

While we use a color grabber during washes to prevent colors from bleeding, you have the option to separate your clothes into light and dark before pickup if you prefer. If so, please place them in separate bags.

Question 2

What if I want my clothes washed or dried in a specific way?

Accepted Answer

Using our mobile app, you can select your detergent preference, temperature settings, and the number of rinse cycles. There's also a comment section to notify us about specific concerns such as stains or tears.

Question 3

What type of detergents do you offer?

Accepted Answer

We offer Tide, All Free & Clear, and natural options like Humble Suds Laundry Soap (Sweet Orange & Lemongrass) and unscented varieties ideal for baby clothing. Additionally, white vinegar is utilized as a natural fabric softener and deodorizer without leaving a vinegar smell.

Question 4

How often do you schedule pickup and delivery?

Accepted Answer

Service frequency depends on your needs. We offer weekly, bi-weekly, and monthly pickup and delivery schedules, accommodating everything from everyday clothes to larger items like comforters and sofa covers.

Question 5

Do you offer commercial or bulk rates?

Accepted Answer

Yes, we provide commercial accounts with discounted rates based on the quantity and frequency of services needed. Please contact our store directly for a customized quote.

Question 6

What size machines do you offer?

Accepted Answer

Our self-wash machines come in various sizes: 18lb, 25lb, 40lb, and 60lb. Pricing and additional details can be found on our price list page.

Question 7

Do you charge for delivery?

Accepted Answer

Delivery within a five-mile radius of our Kenosha location is free, with a 20lb minimum. For areas outside this zone but within 10 miles, a $3 extended delivery fee is added per run.

Question 8

Do I have to be home for you to pick up or deliver my laundry?

Accepted Answer

Not necessarily. You can leave your clothing in an accessible area for our driver to collect it. However, we are not responsible for any stolen or damaged laundry left unattended at your residence.

Question 9

How do you price larger items like comforters or blankets?

Accepted Answer

Larger or specialty items are priced individually. Please refer to our price list for specific rates on these items.

Question 10

What does 10lbs or 20lbs of clothing look like for a residential customer?

Accepted Answer

A typical 10lb load could include about 4 shirts, 5 t-shirts, 2 pairs of shorts or pants, 2 towels, and 7 pairs of socks/underwear. For large items like comforters or blankets, it's approximately a week's worth of laundry items.

Scrubby Duds

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